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Join us online discussing young people engaging through digital tech

Today is a high spot in our exploration, with Nominet Trust, of how digital technologies can support young people to engage socially and economically with their communities. We are meeting with 25 of the brightest and most enthusiastic people in field, both young and older, to build on the ideas we have crowdsourced so far.
We’ll be tweeting from the RSA, so you might like to see the agenda and materials to help make sense of the messages that we’ll be sharing, and pitch in with your own.
Here’s the agenda. Tim Davies has done a terrific job of taking the messages from background research, our open crowdsourcing doc, and blog posts, and creating a set of cards that will help focus group discussion.
10.30 – 10.45 – Introductions
10.45 – 11.15 – Identifying unmet challenges
We’ll be digging behind headline challenges of youth unemployment and young people feeling excluded from their communities to identify the unmet challenges where digital innovation may have a role to play. Working in small groups. 
11.15 – 11.45 – Identifying messages for digital innovation
Taking the unmet challenges, we’ll be building on the messages that have been shared and shaped so far to identify key provocations that can encourage effective digital innovation
11.45 – 12.30 – Sharing ideas and experiences
In small groups, or altogether, to discuss examples and ideas that point the way to disruptive and effective digitally enabled innovation.
After the event we’ll digest the conversations and ideas, and make that the basis for a fresh round of blog posts and other explorations. That will lead to a set of online resources and a report. As the Trust says:

The findings will be used to inform Nominet Trust and  help us shape and develop a specific challenge that will identify projects that can equip young people with the confidence, skills and motivation to address the social challenges that they and future generations face.

Tim and I have had enormous encouragement, support and expertise from Dan Sutch and Rachael Gant at Nominet Trust, so we really feel that tomorrow’s event, and the overall process, will play a useful part in shaping further developments. We’ll post more next week on how you can join in. Meanwhile, please follow and contribute on Twitter with the tag #dtye.
If you want to see how far we are reaching, take a look at this analysis (h/t Rachael), and please help us reach further.
Link summary


6 ways to use digital tech to support marginalised young people to engage socially and economically in their communities

Imagine you’re a young person of the future.
Imagine you’re a young person living right on the fringes of your society.
Imagine you’re a young person who’s spent the last 12 years in traditional schooling, has had enough and can’t wait to leave, even though you’ve no qualifications and only a handful of life skills.
Easy? Difficult? This post is about what any one of these young people might need to be able to engage and make a contribution.
1.    Inspire and believe in them
Stoke the fires of their interest and cultivate their enthusiasm for using digital tech to express their views, open or anonymously. Invest in them as producers of content and as each other’s consumers. The web’s already given many people a platform to do this and young people are leading the way in adoption of new tech that will tomorrow be commonly used.
2.    Ditch traditional approaches to education
Focus on unshackling them from institutionalised approaches to learning and the process you’ve got to go through to earn a living and be successful. Apps4good show us how to do this, taking a new approach into mainstream settings and showing young people there are ways to learn less conventional approaches to earning. It’s not just about taking new approaches into traditional places though, the web (and video in particular) offers anyone the ability to teach anyone else anything, in your own time, in your own place free from dogma. You can even earn money teaching other people useful stuff.
3.    Build for them
Relentlessly create new platforms that allow people to connect with one another. The Facebooks and Linkedins of 5 years will connect people in even smarter ways than they do now. Imagine being a young person on a bus and being able to look around you and view the social media profile of other travellers. Imagine being a successful business owner and being able to view the real time profiles (skills and talents) of young people travelling on the same bus as you. Barriers come down, new connections are made and partnerships are formed.
4.    Teach them how to engage others
Teach them user centred design. Teach them co-design.  They’ll be the one’s working with tomorrow’s youth to develop inclusive online and offline services for youth. Get this done now and we won’t be asking the same questions in five years time.
5.    Cherish the value of those on the edge
Value what young people on the fringes have to contribute. No one else can give their perspective as the rest are all ‘in-the-box’, not out of it. By people on the edge I mean the real minority groups within minority groups:  unschooled young people, young runaways, young people who’ve grown up in multiple countries, the ludicrously talented… Letting people on the edge lead can feel very risky but it’s often where the best ideas are born.  Edgeryders are a great example.
6.    Teach them to use tech to make tech
Teach them how to learn to use tech quickly. Develop their confidence in using tech to build tech. If you can learn rapidly and have support to believe yourself and make use of what you learn then you’re on your way to creating a living for yourself and connecting economically with society. If footballers can create apps then anyone can use tech to earn a living.
This article has been inspired by David Wilcox and Tim Davies’ call to contribute to a provocative post to their exploration into how digital technologies can support young people to engage socially and economically with their communities.
About the author: Joe mixes words and tech for social good. He’s a children’s advocate turned copywriter and digital innovator who’s learnt both the hard and easy ways the values and pitfalls of using technology to engage young people as users and stakeholders. He most recently co-led the Innovation Labs project. Find out more about him here and connect with him here.

Engagement requires blended facilitation: many methods, co-design, and time

Katie Bacon, director of Online Youth Outreach, has been delivering social media training for over four years across the UK, and responded to a request for a contribution to our exploration into how digital technologies can support young people to engage socially and economically with their communities. Katie advocates co-designing any processes, and a blend of methods. One size doesn’t fit all.
Each person attending the meeting has been invited to pre-pare a blog or questions to share. I wanted to blog about – Blended facilitation: Participative engagement of target audience (young people, colleagues, stakeholders, or community members) in highly productive conversations, whether face-to-face and remote, by applying the right facilitation technology and tools at the right time.
So in simple words – involve people who you want to talk to in the planning, development and delivery stages. Offer training and TIME to allow people to gain, rehearse and feel confident in co-facilitating. Be creative and realistic about what appeals and engages your audience i.e. music, drama, quiet space to talk, art, blogs, reports. online forums. voting, sharing comments under pictures, capturing film content. Again you need to offer training, guidance in bite size portions to allow people to ‘play’ and then express themselves. Need clear boundaries to keep everyone safe physically and psychologically.
In my view, blended facilitation is a continuous process. It starts at the point of an idea and or conversation taking place during a youth work session, staff meeting, conversation in a coffee room or in a work car park. Capturing the offline dialogue and translating that online (tweet, audio or mobile recording , facebook status update, photo or scribbled notes, sharing a web-link of an article that sparked the idea) to share with other people who may be interested or know someone else or an organisation who may have information, contacts, funding or training opportunities to help the idea flourish and grow.
Being consistent in uploading and sharing content along the journey to the end goal. Supporting people to micro-blog, create a photos storyboard, capture a discussion on camera and/or posting extracts from tweet #tag feeds. Throughout this process ‘reaching out’ to the people who can make change in local communities ie. Parent(s), community members, local MPs, District council members, senior managers of local educational boards, head teachers. Again, you need to share, show and support people how to access, use and be creative with digital tools i.e. parent(s) may not know how to tweet, a MP may have never logged onto a forum and posted a response, a head teacher may not know what a popcast is.
The key element in my view is not to impose new ideas or change but to understand the ‘starting point’ to the situation/challenge for the young person, young people, community members, colleagues, managers, council members, funders etc. Currently we are facing huge challenges that we as a collective need to deconstruct, understand and collaboratively form responses to high unemployment rates, sexual abuse of children and young people (NSPCC), isolation and negative portray of young people by main stream media, escalation of self harm & poor mental health in young people.
Blended facilitation requires me, you, us to ask:

  • What questions are they asking?
  • What is value base/boundaries for each person? Group? Community?
  • What conflict, misunderstanding have or could take place?
  • Are they interested?
  • What does success look like for each person? Group? Community?
  • What elements are capturing their interest?
  • What are their concerns/worst case scenarios going around their head?
  • What training/resources do they need?
  • Who do they trust?
  • How do they want to express their views?

I have been delivering social media training for over 4 years across the UK and typically organisations and practitioners are seeking a ‘one-fit-for-all’ solution to using social media. That is unrealistic and is discriminative to those who need different digital communication models, support or information. As practitioners we need to reflect and critically analyses our interpretation(s) and understanding of young peoples views and aspirations to build inclusive healthier and economically viable society. The challenge is have any of us lived or experienced that society. What is nirvana to a young person?
I am excited about the upcoming meeting and spending time listening and hearing various ideas that will bounce around the room to tackle the complexities that young people across the UK are experiencing.

Taking control of our own data, to get and offer what we wish

I love the way that open explorations – like our current one into how digital technologies can support young people to engage socially and economically with their communities – throw up new connections, and re-awaken old ones. So I was delighted to see Alex Stobart contributing ideas to our crowdsourcing document. I’ve know Alex for some years through his work in Scotland in public services, and the community, in social tech. I asked Alex to expand on his comment under “Make it easier for people to use their personal data to obtain services”. Alex sent me a copy of an article he wrote recently for Holyrood magazine with this reminder that there’s no free lunches, even on the Internet.

People’s personal data and activities support the valuation of Facebook, Google and Autonomy. Data underpins the internet; it could be called its currency. But the people do not receive full value in return. As with so many intangibles, we do not fully understand our data’s value and in particular how that value is realised by organisations without our involvement.
Until recently we have been content to use a browser, handing out our data and patterns of behaviour for others to capture, store and analyse to build a picture of us without any benefits being delivered back to us as individuals. Each step along the way leaves a digital footprint, or more likely, a fingerprint or clue trail. That data is worth trillions of pounds to organisations accessing and analysing it.
Very few people question why we receive a free service from the likes of Facebook or Google, companies that carry valuations of $100bn or more. In short, these companies analyse and sell the data fingerprints we leave on the internet to other organisations either in the form of behavioural analytics or as part of targeted advertising. Similarly, governments have some of the most valuable potential data sets in the world. Education and health research and a host of other quantitative and behavioural studies enable research to be carried out, and predictions made.
These views of the world are organisation-centric. They consider that if organisations accumulate data and information, then they will be able to share that to deliver better services. In some ways this is true. A business model such as Amazon is premised on understanding an individual’s behaviours and habits and providing them with more.

Alex goes on to explain in the article, and below, that for a more useful life online we need to take control of your own stuff, to get what we need, and offer what we wish, rather than just allowing organisations access to offer/sell what they want, however useful that may be. Alex now works with Mydex, which aims to help us do that. Alex writes:
David very kindly asked me to sketch a few examples of how personal data stores and services (PDS) might help young people.
At present, most information is presented in an Organisation centric way. The individual has to seek permission to do business with the organisation. myBT presents itself as being a way for the individual to engage, but it has no facility to send an email.
By contrast, Scottish Power does let you send an email, and I was pleasantly surprise to receive a reply within two hours.
The NHS does not normally let you see your patient record. In Scotland, one GP practice does, others will either try to charge you or offer you the address of another practice, rather than offering a patient-centric service. This means little potential for personalised, collaborative health and well-being to be offered, or relationships to grow between young people and their service providers.
In Scotland, you can have a Young Scot card between the age of 11 and 26. You can do a certain number of things with it, and it is innovative. However, along with many other cards, there is a tendency for mobile phone applications to support or potentially replace it. Nor is it a ubiquitous, joined up, means for young people to obtain an easier, simpler or more cost-effective life. It offers part, but not all of these attributes we seek.
So how might some of the emerging digital technologies help young people engage socially and economically with their communities?
Facebook delivers social innovation and gratification to young people. Young people might use Google to search for content, and as yet I have not seen any demographic analysis of Google + adoption and use. As far as I can tell, neither of them have as yet sparked a tremendous feeling of community across age groups, or added significant public value, although research may be forthcoming that does show their impact.
Until the individual becomes the centre of integration, the status quo will likely prevail. It is mathematically impossible to have a single view of the customer, when there are more than 2,000 government agencies in UK fighting to make themselves the prime owner of our information. The Government Digital Service is addressing elements of this, although the Cabinet Office will likely need HM Treasury support and understanding of just how PDS can simplify transactions and save money.
In a user-led future, individuals will create personal data stores, services and an eco-system. The eco-system and Apps that grow around it will enable young people to contribute in new ways. They will require convenience, trust and security, of which the greatest need among young people is convenience.
So, for example, young people might have a Personal Data Store which they will populate with their personal information ( health ; employability ; benefits ; education ; consumer preferences ; work experience ), and then voluntarily share certain aspects of that with e.g. FE College, Employers, DWP, family members in order to progress their employment prospects.
Everything can then be under the young person’s control, and they are the point of integration. Being able to do this from a personal data store saves time, effort and cost for the young person.
So, young people might act as the digital proxy, or digital carer for older people in their community. They may then be able to co-produce public services, or volunteer personal information or personal budgets to third parties, so that young and old members in the community can work together for better outcomes.
A young person could help their older relative record medical information, for onward transmission to their personal health record. Or they could assist in sharing volunteered personal information about their energy consumption, financial services information or any other aspect of “care” in the widest possible sense.
To deliver these use cases, and others, Mydex is creating the means for individuals to be at the centre, by equipping themselves with personal data stores and services.

BIG co-designs its new investment with young people, openly

One of the big advantages of open explorations like our current one, compared with more closed research methods, is that you can rapidly see what other explorers are doing, build on their work, and perhaps join up.
Big Lottery Fund – with whom we worked last year – are now undertaking an even more ambitous exploration with a group of 16-25 year olds (pictured above) to see what will benefit other young people in England. During 2012 and 2013 BIG will be investing funds “in ideas that will inspire young people in need to build on their strengths and make a difference to their lives and communities”.
They are not just asking young people for ideas – they are going some way to co-design their investment plans.

Throughout March and April, twenty young people will help develop the investment. They will be presented with evidence on issues like poverty, education, unemployment and mental health and will discuss how each issue affects the lives of young people. The team will also capture learning from the process and use social media to enable other young people and those working with them to have their say.
The young people involved will benefit from training and support from BIG staff and will gain new skills and valuable experience. They also have a unique opportunity to meet other young people who want to make a difference.

Their team blogger Reanna Vernon, 21, has already posted a number of pieces on the BIG blog. Reanna reports that the design team met recently and reviewed work of groups looking at theories of change and social media:

Using the input of these two other groups, the design team were able to spend the weekend exploring the issues young people and those who work with them had highlighted as priorities for the investment. These were:

  • Unemployment
  • Mental health and wellbeing
  • Young people’s portrayal in society

I asked each member of the design team why each area should be a priority for BIG.
Daniel (18, Essex) explained youth employment should be a priority area: “If BIG can do just a little part to show the opportunities that are out there, maybe young people will be more motivated.” He highlighted that it is important to “stay positive and find a role model who can guide you” when looking for work.
For Vicky (20, Birmingham), tackling mental health issues is key, as they are “such a complex issues and can affect everyone – we really need to get to the heart of the matter.”
Discussing the negative media image of young people, Topes (20, London) told me, “It’s a major issue as the media has influence over everyone and no matter which paper you read, you rarely find a good story about young people.”
Jashmin, (23, London) agrees that the media could do more to combat negative perceptions: “The media only ever put out the most catchy story… they just gave a basic story of a hero and a villain without exploring the underlying issues, which really doesn’t help.”

BIG staff will be along to our meeting next Thursday, and involved in further discussions, so there’s great scope for collaboration. It looks as if the BIG process will yield a lot of insights into the real concerns and needs of young people. Jonny Zander, in his recently post, gives us a useful framework for thinking on what we mean by “engagement”. John Popham offers some initial insights into the benefits of digital. I think we’ll be hearing more on Thursday from Alastair Somerville about the Birmingham SkillxShop and app.
So – only a few blog posts into the exploration, and already things are joining up. That’s the other advantage of exploring openly – you gather momentum along the way, and write the report as you go.

What engagement may really mean

Jonny Zander is an engagement specialist and one of the founding director of Kaizen Partnership, a training and consultancy company that specialises in the community sector. Here Jonny expands on his contribution to our ideas and messages document, which will frame our meeting next Thursday. Overall process here, exploring how digital technologies can support young people to engage socially and economically with their communities.
I think this enquiry, commissioned by the Nominet Trust is both timely and important, and I very much like the inclusive approach being used by David and Tim to crowdsource thoughts and ideas ahead of the event this week.
Here are a 3 background areas that I think worth considering in the framing of this discussion about engagement. I am really looking forward to the discussion on Thursday and hope that this contribution adds to the thinking and planning process.
What is meant by “engage”?
I think it will be important to define what is meant by “engage” as this will radically determine what support is needed and how digital technologies can facilitate this. To some people, engagement is about sharing info and sourcing views, to others it is about action. The working definition we use in Kaizen is:

“Engagement is the process by which an opportunity is presented so that it reaches and appeals to the targeted people, who make a choice whether to take advantage of it. Needs and barriers are identified and addressed so that they can participate effectively.

I realise this is a bit long, but then again I do think engagement is a complex concept and each element in bold plays an important role. While on the subject of definitions, it would also be helpful to clarify what age bracket is being included in the term young people, and what is meant by community.
What will young people do when they are engaged?
If engagement is a process leading to some kind of action or participation, then I would suggest it could be helpful, for thinking and design, to cluster the different types of action, as different technologies can support different types of activities. In our work on engagement within Kaizen, we cluster into archetypes of participation, and these could be a useful place to look from in this discussion (or not!). We have identified 5 core archetypes as summarised in the table below:

Here are some examples of websites that link to different archetypes:

Recognising diversity and complexity
Young people are not a cohesive group, any more than old people, British people, men/women or any other demographic. There is incredible diversity within the youth population and it would be a mistake to assume that all young people think alike, or can be engaged in similar ways, with similar motivators. Building in processes and platforms that favour and support complexity will help to reach a more diverse range within the community, and I think digital technology has incredible potential to do this.
An example of this is an idea that has interested me for a while which involves the engagement potential for using multiple skins of websites. This would allow for information and opportunities to be presented in ways that appeal and work for different types of people (young and not so young).

A contribution on young people and digital technologies

I think it’s great that two people I have a lot of admiration for, David Wilcox and Tim Davies are working together with an organisation I also think is great, Nominet Trust, to explore the potential for new technologies to support young people in engaging economically and socially with their communities. See here for details.
Ahead of the meeting, I thought I’d jot down some thoughts from my own experience.
I think there are three key issues that need to be addressed in this sphere, these are (in no particular order):

  • Harnessing the natural curiosity of young people;
  • Helping young people develop the confidence to produce their own digital material; and
  • Improving the digital skills of youth workers and other professionals who work with young people.

Curiosity – I’ve been capturing and distributing video using mainly mobile phones, and, more recently, the iPad, for a number of years now. Most lately, the Celebration 2.0 project has taken me out of the usual milieu of conferences and community events, into public celebrations. And in those environments, there are generally more young people around. Now, I’ve been video streaming and doing similar things, using the iPad and a mobile phone. I often find that doing this can elicit some interesting reactions. Among adults that can mean suspicion. People who are quite happy to talk to the kind of big cameras that film-makers and TV companies deploy, and pose for the local newspaper photographer, can suddenly get nervous and tetchy when a mobile phone or iPad is pointed in their direction. There are two reasons for this; the first is that many people still are unaware that small, portable devices are capable of producing good quality video, so they don’t believe I can be doing anything serious with it; the other reason is that many remain uneasy about being exposed on the internet, believing all the myths about misuse of content.

On the other hand, the predominant reaction of the young people I’ve encountered in these situations has been curiosity. They are often intensely curious about what I’m doing, want to know how I’m doing it, and what equipment I am using. In the context of the internet, adults often try to dampen down that curiosity, tempering it with, sometimes understandable, concerns about security and privacy. But I think curiosity is generally a good thing, as long as it doesn’t lead into dangerous territories. So, we need to harness this curiosity to develop safe environments in which young people can experiment and push barriers back. I think it is that curiosity which leads to innovations and we need to ensure young people can make the most of it before it is ground out of them by life and over-cautious adults.

Confidence – There’s a lot of twaddle talked about “digital natives” and the Facebook generation. While it is evident that there are more people, including young people, than ever before creating their own media content, enabled by the proliferation of available tools; content creation is still very much a minority activity. Mass-produced TV and Radio are decreasing factors in young people’s lives, and it is being replaced in many cases, by peer-produced content. But, to run away with the idea that all young people are pumping out content to the world, would be to misrepresent what it happening. Most young people are watching material generated by their peers, but, by-and-large, it is a case of large audiences for a small number of producers.

So we need to find ways of building young people’s confidence to create their own content. This will probably be a collective, rather than an individual exercise.

And this moves me on to the third point. The digital skills of the professionals who work with young people. This has long been a concern of mine, since I did some work in 2008 on the digital opportunities available to Looked After Children, which concluded that the lack of digital skills of the social workers, foster carers and others who had daily care of those young people, was a key factor in hampering their educational progress. And I’ve seen plenty of evidence since that, although things may have improved slightly, this issue is still of importance. There are, of course, some really switched on youth workers and social workers, but all too many lack the skills necessary to encourage the young people they work with to flourish in the digital arena. And their discomfort in the digital world causes them to fear what the young people, whose digital skills are often far more advanced than their own, might get up to, and thus to hold them back.

I’m really looking forward to the meeting that David and Tim are convening on Thursday, and I hope this is a positive contribution.

Brum-style employment opps: mixing empty shops, networking and an app

Here’s a fascinating set of ideas about how to combine empty shops, networking and the power of digital technology to help people share skills and find others to work with.
It came to me courtesy of our crowdsourcing programme on behalf of the Nominet Trust, and Twitter. As explained earlier, Tim Davies and I are helping explore how digital technologies can support young people to engage socially and economically with their communities. This will help frame a later funding challenge.

As you’ll see Alastair Somerville picked up our call for ideas, via a tweet from James Grant.
Alastair then sent me a couple of documents that he developed following presentations and discussion at the recent Birmingham TEDx event  – and they are fascinating. I called Alastair and he agreed I could publish them.
One describes how empty shops could be used for meeting, learning, working, and the other is a concept for a phone app that would survey and profile people’s skills, and allow the data to be mapped locally.
The underlying idea is that the world is changing so fast it is difficult to train and educate people in ways that will slot them into jobs in offices and other workspaces. We need something much more flexible.

The established way of employing the unemployed is through Job Centres.
These places try to fit people to listed jobs. For people with little experience or specific knowledge, the process is dispiriting since it tries to rework the human to meet the task.
Perhaps, it would be better to reverse the situation.
Instead of offices that demand people come in and negotiate down their skills and interests to meet specific jobs and roles, maybe we can create places where people with shared knowledge and skills can meet up to show their capabilities and to work with others to make new types of jobs and businesses.
With Alastair’s permission I uploaded his documents to Slideshare, as you can see here. The TEDx Brum video link is here – with relevant content about 4.35. Alastair says that it was @poikos (Eleanor) discussion of Debrouillard that really set him thinking.

I hope that we may get more from the group in Birmingham behind these ideas, and they will bring to the surface others from around the country. There’s now a couple of Twitter account for the ideas – @SKILLxShop and @SKILLxShare – and we are talking about some online conferencing to take things forward.
It’s wonderful how open and generous people can be with their ideas in a crowd sourcing process … and that’s even before the funding challenge has started.
Our tag for tweets is #DTYE – digital technology youth employment

Starting a new exploration: young people using digital tech to discover new opportunities

I’ve just started a new project with Tim Davies, on behalf of Nominet Trust, to explore how digital technologies can support young people to engage socially and economically with their communities – and we need your help.
The Trust will shortly be launching a major new funding challenge on this topic, and as I explained on my blog here originally suggested a provocative paper to start discussion. I’m delighted that has now turned into a crowdsourced exercise in which we are generating some key message or propositions for discussion at a meeting in London next Thursday morning, April 12. Drop me a line if you would like an invite.
From the meeting we’ll refine and report the messages, and develop a paper. In addition we’ll be pulling together existing research, reports from events, and other ideas that might be useful to anyone developing proposals for the challenge.
There’s more detail about the process here, on the Nominet Trust site, and we have already started gathering some messages on a Google doc here, which you can easily add to. Just to give you the flavour, here’s some headlines.

  • Focus on people, not platforms: the most important investments to make are in the skills of staff and volunteers to use any tool they can for engagement
  • Be network literate and encourage the connections:  equip young people with the confidence and skills to seek out new opportunities, relationships and economic well-being
  • Encourage co-design: The only way to create services for young people is in collaboration with young people
  • Consider the emerging economic landscape: what skills will be essential for jobs in the future.
  • Digital technologies could help engage young people in local neighbourhood forums
  • The best digital innovations might be in the back-office
  • We all need to rethink what we mean by ‘communities’ if we’re to support young people
  • Forget the web: the only way to reach young people is through mobile

Agree? Disagree? Please head over to the doc and add your thoughts. We’ll be providing more updates here as the project develops.
If you have other ideas that might be worth a blog post, do drop a comment, or email me.
I’m delighted – but not surprised – that Nominet Trust are supporting the idea of an open exploration. It’s very much in line with the creative, co-design approaches that the challenge will be encouraging.
I’m posting and exploring in detail on, rather than my personal blog, because I hope we can make this the home for further explorations, after the success of our work with Big Lottery Fund.

Link summary