Category Archives: PeoplePoweredChange - Page 2

No more unsung heroes

Just recently, I seem to have heard the term “unsung hero” more than I had for some time. The most recent occasion was the article in Sunday’s Observer newspaper about that paper’s quest, in partnership with NESTA, to find “50 new radicals actively changing Britain’s communities for the better”. You can read more about that search on NESTA’s site here.
A key element of the work that David Wilcox, Drew Mackie and I have been doing with the Big Lottery Fund’s People-Powered Change programme over the past few months, has been to demonstrate that local heroes need no longer be “unsung” as it is relatively easy, cheap and straightforward, using low cost equipment and free social media tools, to tell the stories of local communities their groups, organisations, individuals, leaders and heroes. If, like me, you find so much of today’s mainstream media coverage to be negative and depressing, it is good to know that there are an increasing number of outlets for positive stories and nuggets of inspiration. I was recently present at a number of the Village SOS Roadshows which the Big Lottery Fund is running with the Plunkett Foundation, and the highlight of each of those events was an inspirational tale of how one community had driven through a successful project against the odds.
All this raises questions about our society’s values and the kinds of achievements it celebrates. Celebrities who are famous for being famous, talent shows which only promote those whose “talents” fit a carefully defined, and profitable, mould, and footballers who get paid millions for kicking a ball, are the icons which our current society celebrates. Being able to sing vaguely in tune on Saturday night TV or eat grubs in the jungle seem to be qualities which attract a lot more attention, and reward, than helping to make life better for local communities. And when mainstream media does turn its attention to such activities, it is often to mock, belittle or patronise those involved. Or, often, all three.
But there is reason to be optimistic that the rise of the internet and social media platforms is gradually changing this. Online phenomena such as TED talks, which showcases inspirational speeches on a variety of topics which never fail to stretch the mind; impromptu movements such as #riotcleanup, in which spirited citizens used social media to take to the streets and clean up their communities the morning after the summer’s riots; and the growing band of community-celebrating “hyperlocal” websites fostered by Talk About Local, among others, are all examples of how people are using the tools now available to tell the world their positive stories and mobilise others around their messages of change.
People-Powered Change takes a lot of its inspiration from the Asset-Based Community Development (ABCD) movement, explained in the video below by Cormac Russell. ABCD starts from the view point that communities are full of assets that can be exploited for positive change, and rejects the old-style philosophies that communities are full of problems in search of solutions. Similarly, we can use social media to enable communities to tell their positive stories, shake off the negative stigma imposed on them by years of knocking copy, and inspire people to take action in their neighbourhoods. Every neighbourhood has its local heroes, and they are far more numerous than most people would imagine. The days of those heroes being “unsung” should be in the past.

First beacon hub plus an innovation centre for Newsnet

The Media Trust – which is a partner in People Powered Change – have announced the first Newsnet beacon hub in their £1.89 million plans to develop a network supporting citizen journalism: it is Citizen’s Eye in Leicester. Here’s an earlier interview about Newsnet with Adam Perry.
Gavin Sheppard, director of marketing and communication services at Media Trust, now writes on the Newsnet blog about last week’s workshop.

The Big Lottery Fund, our major funder for newsnet, hosted an event last week on ‘people powered change’ and how we might empower communities to come together to achieve great things locally.
It was attended by a diverse mix of Big Lottery partners and community organisations and I was struck by how much agreement there was in the room about the power of stories and the importance of sharing.
Our vision for newsnet is that we play a part in inspiring and supporting communities to come together to tell their own stories, report the news that matters to them and share their opinions and views to inform and inspire others. And if we get it right, we’ll hopefully find that the inspiration spreads far further than the community boundaries, the premise being that you don’t have to be part of a community to be inspired by what they’re achieving.
The question is, how compelling is citizen journalism as a mechanism for connecting communities? And how do we identify the existing inspirational citizen journalism activity and encourage others to have a go? We’re starting by identifying and appointing beacon hubs around the UK – Citizen’s Eye in Leicester is our first – so if you know of anyone we should be talking to, we’d really love to hear your ideas!

Earlier interview with Gavin on my personal blog.
Newsnet will launch its site early in the New Year, with  an innovation centre. Nic Jones writes:

One exciting area of the site is the Innovation Centre, a place for like-minded souls engaged in local storytelling to share any new tools, sites and inspiring content that they’ve come across – or created.  It would be great to know what ideas to highlight when we launch, so if you have any burning questions about community reporting, citizen journalism and the like, let me know in the comments below.

You can register your interest in citizen journalism and community reporting with Newsnet here.

Food for thought?…More like A Feast!

Linda Quinn, director of communications and marketing at Big Lottery Fund, reflects on the development of ideas for People Powered Change, and next steps.
Over the past 12 weeks or so we’ve been working with Social Reporters to share insights, explore ideas and occasionally think some of the unthinkable for developing People Powered Change.  A number of these ideas we’ve collected on the way, some borrowed and some new, are outlined here.
Yesterday was a chance to start discussing and exploring some of these with people already involved, engaged or thinking about these areas already. The workshop was facilitated by David Wilcox and Drew Mackie and provided much challenge, inspiration and food for thought…some of that thinking is still happening via #PPChange and we hope that will continue. A report from the workshop can be found here.
The buzz and enthusiasm for some of these ideas and many more have left us thinking that we are definitely pushing in the right direction on this. The importance of this engagement was also highlighted by the number of other ideas that tumbled out of our discussions.
So where do we go from here?
We need to now digest and go through the ideas discussed and debated yesterday and over the proceeding weeks. But we also want to keep the door open to those outside the room to contribute. We’ll post some thinking around development in the New Year on the Big Blog and continue to tweet those using the tag #ppchange. We want to maintain this sense of open dialogue.
We’ll then spend some time working our thoughts into an overall strategy that will inform a paper to our Committee in March. My sense is that much of what we discussed is about how we engage, how we share and how we collaborate. Some of this I think we can test out in pilots, some of it requires us to think how we might change our internal processes but all of it requires that we carry on the conversation with those who have helped us so far and hopefully will remain constructive critical friends and supporters in the future.
So this feels like the start of what will hopefully be an enlightening journey.

Reporting from the People Powered Change workshop

We are facilitating a workshop on People Powered Change for Big Lottery Fund to develop ideas on how BIG can be more than a funder. Background here We started with a presentation from BIG’s director of communications and marketing, Linda Quinn. (Update below with reports from discussion groups)

The videos below are in a playlist – starting with an interview with Linda. You can see the videos individually on YouTube here. I’ll add more later

Update: As you’ll see from the videos above, we undertook some mapping of who’s who in field, based on the working connections that people had. Drew Mackie circulated a questionnaire, and he’ll analyse the data and produce a map.
After that we offered a set of flags, each of which had one of the ideas listed in the earlier post here. Drew auctioned off the flags and also invited people to develop their own.  Those people with a flag then invited others to form groups, and developed three minute reports, which you can see below. This is a playlist, so videos will play one after the other … or you can see them individally on Youtube here.

Peter Wanless, chief executive of the Big Lottery Fund, joined us in time to listen the report back presentations. As you can hear in this interview, Peter was keen that the the dialogue started in the room continued in some form from now until proposal are put to a BIG committee. We’ll report back later on how that might be achieved.

Further updates:


Developing People Powered Change ideas: the workshop

Today the team exploring developments for the Big Lottery Fund’s People Powered Change (PPC) are running a workshop in London with some of the people we’ve interviewed on this blog, and who have provided ideas along the way. The background, and a summary of the key ideas from posts, is here.
At the workshop we’ll be hearing first from Linda Quinn, the director of communications and marketing at Big Lottery Fund, with an update on the vision for PPC outlined here.
After a question and answer session, we’ll break into groups to develop some of the ideas we’ve found in our exploration – and invite people to throw in some new ones.
It should be fun: we’ve put the ideas on flags – so people pick up one they want to champion (or write a new one), see if they can gather some supporters, find a table, and then develop a presentation on:

  • What can BIG do itself to become more than a funder in supporting People Powered Change?
  • What might we do together?
  • What might you be able to do, with non-funding support from BIG and partners?
Drew Mackie and I are pretty confident the flags will work well to help people find others interested in their idea: we’ve used it before. Drew and I will be helping groups connect with others across the room, and encouraging some clustering of ideas, and John Popham and others will undoubtedly be tweeting with the hashtag #ppchange – as you can see here.
We’ll both do some video too. When that gets up on this blog will depend on the wifi. Here’s the starter ideas that are going on flags:

Investigate models
A range of emerging models for People Powered Change could inform future funding programmes (e.g. ABCD, Community Organising, Transition). How should BIG explore this?
Social App Store
Smartphone apps and “how tos” supporting community action, assembled in a Social App Store, could be more effective than toolkits. Is this feasible?
Support hyperlocal
Could hyperlocal websites play a big part in helping groups funded by BIG tell their stories? What would be needed?
Share project stories
What range of methods and supported might be needed to help funded projects share their own stories?
BIG social reporters
BIG staff could become social reporters, making storytelling and network building part of their work. What would be needed to achieve his?
Promote peer-to-peer learning
BIG wants to encourage peer-to-peer learning between funded groups. How best to achieve this?
Network building
Should BIG help build and connect existing networks or create new ones for funded projects?
Internal BIG comms
Which systems would best promote social networking within BIG and integrate with external network development?
Socialise evaluation
How could BIG make governance social – moving from paper-based to web-based evaluation, with projects reporting their activities?
Social innovation
Encourage development of social innovations – supporting, piloting and funding through a hub or existing spaces and networks
Map funding
Map and share who’s funding what and where, to encourage collaborations: nationally and by supporting locally

The 3-legged stool: Student energy to fuel People Powered Change

James Derounian, principal lecturer at the University of Gloucester, looks at the potential for university-based initiatives to support the Big Lottery Fund’s ideas for People Powered Change – reporting from a conference this week on community engagement.
The National Co-ordinating Centre for Public Engagement(NCCPE) looks after six ‘beacons’ – these university-based collaborative centres dotted around England, Wales & Scotland – “are at the forefront of efforts to change the culture in universities, assisting staff and students to engage with the public. Their partners include further education colleges, museums, galleries, businesses, charities, TV and press, and public bodies.” Here’s the link.
29-30 November the NCCPE staged a sparky Bristol-based conference, Engage 2011: Making an impact. Delegates had the opportunity to “explore effective models for engaging with the public and ways universities and research institutes can support staff, students and the public to engage in mutually beneficial ways.” The four conference themes covered

  1. Making an impact with research
  2. Creating an engagement culture
  3. Effective partnerships and
  4. Engaging students

Our own session, The three legged stool: academic-staff-community dialogue in community based learning, was fittingly a joint presentation between a lecturer, the chief officer of a community-based regeneration charity (that has hosted student ‘placements’) and the University of Gloucestershire’s SU Welfare Officer.
The conference and work of the National Co-ordinating centre chimes with People Powered Change (PPC), in a number of ways: In terms of trusting “people to tell their own stories”; in this case contributions centred on higher education in support of PPC. Colleagues from the University of Nottingham, for example, reviewed their research links with the third sector & social enterprises through case studies and discussed their approach to evaluating community benefit, as well as the gains for students/university. An interactive workshop with young people from Barnardo’s Cymru sought a better understanding of the two-way process required in community engagement, so that it is a genuinely mutual learning experience.
The importance of language was emphasised at the conference, so delegate packs included Jargon Bingo (“Cross off the jargon if you hear it mentioned without explanation. First full house…wins an on the spot prize1”). What was also refreshing was the fact that a good third of delegates were employers, with the other two-thirds, academics and students.
A young audience enjoying University College London’s (UCL)‘Bright Club’, where researchers perform stand-up comedy about their work: source
A session on social media and public engagement asked whether this represented evolution or revolution. There then followed a fascinating discussion about the professional and personal uses and pitfalls of twitter & Facebook. Similarly confidentiality, tone, respect and online manners all reared their head. The London School of Economics, for example, has published a ‘twitter guide’ for researchers and staff
The University of Gloucestershire presenters highlighted work by American researchers, DeLind and Link (2004), who contend that “daily life is not a backdrop to education, but education itself…students need to carefully and critically examine what exists under their feet and outside their front (and back) doors.” In an age of reducing our carbon footprint, pursuing sustainability and of financial austerity, this sentiment of understanding our immediate surrounds becomes even more pressing.
A highlight was Fiona Reynolds’ presentation about her decade as National Trust Director General; this rounded off day 1. She described how the organisation that she inherited elicited a cool public response: “respect, admiration….but not warmth”. She was particularly pleased to have empowered staff by going local – giving each property team “authority for what they do, and how they do it”. And in an echo of community development and people Powered Change she intends that “everyone who comes across us is touched and inspired”.
The conference also offered a new angle on the Innovation Unit’s emphasis on “using the power of innovation to solve social challenges”. My own idea to fuel innovation and People Powered Change is a simple one, which I believe could produce profound and massive benefits for communities, climate change remediation and sustainable development: I am keen for the UK Government to consider an extension of to the National Citizen Service NCS (already in place for 2ndry school pupils): to pilot a BigGreenGapYear (of 6 months duration) which would enable young people to contribute to communities & Big Society activities.
Those undertaking Gap Service would gain an educational credit (of say £3,500/head) – as a contribution towards their first year university/college tuition fees. My idea chimes with similar suggestions e.g. David Blunkett MP’s National Volunteer Programme and Prince Charles’ suggestion that “a young person deferring a place to spend four or six months volunteering might be able to get some credits toward tuition fees” (speech dated 29 May 2006). Furthermore, this possibility links to the ‘Giving’ Green Paper points re “exchange”, “reciprocity” and moving “away from a caricature of giving as a one-way street”. The BigGreenGapYear is elaborated in my 2011 article for the Guardian online

The community engagement iPhone app in detail

As I reported here, a new iPhone app is being used in Milton Keynes to capture and share conversations in the community. I was given an impromptu demonstration on the spot by Corrina Milner and Andy MacDermott – but it was difficult the see the detail. I asked if we could see some screen shots – and these were kind provided by David Livermore, assistance chief executive at Communityaction:MK. Below David explains why they developed the app. As I explained in the earlier post, it isn’t yet in the official app store.

Community Action:MK manage a team of area based community workers called, Community Mobilisers. Over the last couple of years we have been working to refine our engagement and analysis processes, we knew that the levels of discussion taking place within communities were rich, deep and varied yet, in terms of having any real impact in changing service delivery within communities, it was patchy and ad-hoc with a complete over reliance upon survey data from authorities in order to understand what people are thinking. This, survey-based approach is based on the assumption that you know the right questions to ask and that people within communities don’t discuss anything until they’re asked!
We felt that there was a better way of understanding what conversations were going on on the ground at any one time, enable us to spot trends as they emerge and respond to them more cohesively and swiftly. The app is a tool for the Community Mobilisers to record the thread of the conversation they have with individuals, be it an idea, an interest or an issue. Over a period of a month a Mobiliser will typically have between 80-100 meaningful conversations (ie those which go a bit further that the ‘Hi’ in the street – which we also positively encourage!)
These conversations are then entered into the app, either as text, audio or video clips (pictures can also be used). They are then sent into the ‘Cloud’ where they are categorised, themed and analysed and then displayed within an overview screen as pie charts and statistics. We can apply specific filters to narrow down the data field and there is also an internal search engine which can identify any conversations which have included a specific word!

Community Sector Tales from Urban Forum

Helping groups share ideas and experience by telling stories about their projects is one of the main ideas for the further development of the Big Lottery Fund’s People Powered Change. Here Toby Blume, chief executive of Urban Forum, explains how they are pioneering this approach.
People powered change is what we do at Urban Forum. Supporting communities to play a leading role in what happens within their communities. We believe that improved local outcomes must be based on citizen’s own vision for their area and that with a bit of support and some creative thinking a huge amount can be achieved. That does not, in our view, mean that communities should be abandoned by the state – far from it. Even with the spending cuts in the public sector, it’s worth reminding ourselves that we still spend a huge amount of public money in the UK. If we can align resources to be more responsive to local needs and ambitions public bodies can play a hugely important enabling role and support co-design and co-production.
Urban Forum is also very interested in social reporting and as an evidence-based organisation we see knowledge as one of the most important assets for ourselves and for communities. However knowledge comes in many different forms and resides in different places. We, like many organisations conducting research, have traditionally relied on distilling the findings from surveys, interviews and focus groups and presenting them in reports. Whilst we might feel we present this information in a more accessible way than most, we still tend to do it in a fairly traditional way. With the technological advances of recent years and the explosion of social media and multimedia use, we feel the time is right to find new ways to conduct research and present evidence.
Community Sector Tales’ is our first foray into the world of digital curation. We’re are inviting our members to share their experience and views of life in the local community sector today, with their photos, videoclips, audio, drawings and written words. We’re using the hashtag #VCSTales to curate content from across the web. We then plan to use this to create a montage of content depicting the community sector today, which we also plan to use in a report that the Office for Civil Society have commissioned us to produce on Big Society and the community sector.
Here’s a taster from Chorlton Good Neighbours – Pumpkin pie, and spotted dick for pudding

With Urban Forum’s 900 members engaged in such a wide range of exciting and valuable People Powered Change, we think these stories and images will help build connections and inspire us to learn and share across the sector. We all know how powerful a picture can be, so it seems appropriate to start incorporating this into how we work.
We hope that our experience – and that of the many visual artists, storytellers, social reporters and other people and organisations using creative ways to present information – can help others to explore these ways of working. Perhaps Big Lottery Fund might like to think about accepting evaluation reports in the form of a video or photos? Or there might be ways they could help people powered groups to gain skills and confidence to begin using these approaches? If we start by accepting the benefits of using more visual ways of presenting information, then ideas about the ways to support them will, I suspect, flow quite naturally. First we need to overcome some cultural biases about the value of pictures and stories – a theme I picked up in a recent blog.
I’ll leave the final word to the Nobel-winning scientist Peter Debye: ‘I can only think in pictures…’s all visual’.
You’ll find Toby BlumeChief executive, Urban Forum, online here:

UnLtd: It's all about people-powered solutions

UnLtd is the largest provider of support for social entrepreneurs in the country, and a partner in the Big Lottery Fund’s People Powered Change. Here Dan Lehner, interim head of ventures, describes their contribution.

The Big Venture Challenge (BVC) was designed as part of the Big Lottery Fund’s People Powered Change programme. It represents a 3 year programme, run by UnLtd Ventures, working with 25 ambitious social entrepreneurs in England who need access to finance, support and networks to help them reach scale.
At UnLtd, the Foundation for Social Entrepreneurs, we believe that it is people who make the difference. Our starting point is the extraordinary ability human beings have within themselves – some of them to a remarkable extent – to create social change. We work with over 1,000 social entrepreneurs per year and have national reach across the UK. We spot raw talent and we connect high potential individuals to the resources that they need to deliver social impact.
The Ventures team were overwhelmed, figuratively and literally with the response to our call out for BVC applications in April 2011: receiving 1,000 expressions of interest and 638 full applications. The filtering process was an incredible experience. We had a clear idea of what we were looking for: innovative people-powered solutions to social problems in their communities. More specifically we targeted confident, well-connected, committed entrepreneurs, with scalable models, strong social and financial performance, a robust plan and a clear investment need. After 2 months of due diligence, meeting and reading about some incredible people, we managed to select 41 hugely impressive individuals for interview.
To get down to the final 25, we recruited nearly 50 external judges – influential figures from social investors, entrepreneurs, staff at key corporate partners and government – to join the interview panels, over a whole week. With their insightful questioning and expert analysis and a lot of strong coffee, we made our decision on the final cohort.
The final 25 are a diverse bunch. Some pre-revenue, some very well established; some running charities, some for-profit companies; some selling to public sector, some to private sector, some direct to consumers. Many are people who have lived with the problem they seek to solve – the winners represent people who are nurses, social workers, ex-addicts, patients, people with disabilities, people who have experienced mental health problems. Some of the winners are people from the commercial sector including city bankers, corporate managers, computer programmers as well as public sector leaders.
What they share is that they are all ambitious, determined social entrepreneurs who are passionate about delivering social impact at scale, and they all put people at the heart of their solutions. They include:

  • Coalition for Independent Living: a national network of disabled peer brokers to help others with disabilities manage their own care provision using their personal budgets
  • Ripplez: spun out from the NHS to create a social venture to provide support services for teenage parents which will scale across regions
  • The SWEET Project: an innovative, sustainable new business model that provides frontline care for families at risk
  • Patients Know Best: puts patients in control, saves them distress and saves the NHS money, by giving them access to their own medical records online to co-ordinate their care provision
  • Arrival Education: puts disengaged, excluded young people in leadership positions
  • Housing Action: puts homeless people into private rented accommodation
  • Spacehive: created a crowdfunding platform to develop new neighbourhood projects
  • MyKindaCrowd: created an alternative careers service in light of the withdrawal of Connexions

Our aim is to support the Big Venture Challenge Winners to multiply their impact many fold across the country. Yes, we want to scale these ventures – but ultimately, it’s all about the impact they create.
To help their scaling process, each Award Winner receives £25,000 and the opportunity to pitch for funding of £50,000 or £100,000 should they attract external investment of similar levels. They also get access to first class business support and powerful networks. Each Winner works with an UnLtd Development Manager who diagnoses the key areas of support and how we feel we can add value:

  • Which investors are most relevant and when should conversations begin?
  • Which professional support providers can we bring in: lawyers, financial advisors, mentors, PR teams?
  • Who can we introduce them to? Commissioners, entrepreneurs, corporate leaders?

Of course, many connections are happening without our involvement. The offer of match-funding has attracted many investors we didn’t know and the cohort have already started working with each other and with many of the judges they met during the application process. We hope being part of the cohort also acts as a powerful message to potential partners and customers, a marker in the sand of their ambition and an endorsement of their exceptional talent.
Here at UnLtd, we are at the very beginning of our journey working with these incredible entrepreneurs. We’re hoping to learn huge amounts about what it takes to scale social impact through people powered solutions and we’re eager to share this with the rest of the sector.

The challenge of building a sustainable knowledge hub

Nearly four years ago, Big Lottery Fund invested £2.1m in the development of the KnowHow NonProfit site, created by a small team working out of the Cass Centre for Charity Effectiveness. But how to maintain and develop what was a mainly free resource when funding ends? Here Luke Chaput de Saintonge, formerly Head of Content at KnowHow NonProfit, now Content Strategy Manager, NCVO, gives an honest assessment of the challenge, and the part that the site might play in future developments.

During its short but fruitful existence has flirted with greatness but also strayed close to the digital scrap heap. So where is it today? Will it go the same way as so many other voluntary sector support sites – into some web archive abyss? Or could it yet prove to be one of the Big Lottery Fund’s great successes?
Earlier in 2011, when KnowHow’s lottery funding ran out, it had not managed to implement a sustainable business plan. However, its successes made it hard to ignore: 865,000 visits; two and half million page views; 20,000 registered users; a suite of genuinely unique services designed to improve self-directed learning and organisational development in the sector. These achievements placed it firmly in the top tier of the sector’s capacity-building websites.
In a move endorsed by the Big Lottery Fund, NCVO agreed take on KnowHow NonProfit, the aim being to consolidate staff, technology, and online services to create a joint, ‘better than both’ online solution for voluntary sector capacity-building.
This merger marks a major shift in the positioning of both KnowHow NonProfit and NCVO in terms of their web provision to the sector. For KnowHow NonProfit, it’s the opportunity to deliver on its early promise and prove that its commitment to social learning, collaborative technology and low-cost e-learning can cut it on a grand scale. For NCVO it represents a shift away from a predominantly expert-driven, ‘broadcast’ model of web publishing to a more facilitative approach that will see it finding new ways to foster debate, dialogue and knowledge exchange within the sector.
The work to build the ‘better than both’ solution has begun. The aspiration is to build an online space for advice, learning and support that is owned by the sector, but ‘powered’ and facilitated by NCVO. It will transcend but include what’s already been created in the NCVO and KnowHow NonProfit websites. And, by uniting their combined expertise and reach, it will become the ‘go to’ place for people wanting to do their jobs better or help their organisations achieve more.
We’re currently in a research phase – gathering thoughts on what the sector needs, what’s technically feasible and how we build on our strong foundations. However, it’s likely that the eventual solution will:

  • foster a strong and diverse learning community whose members benefit from having access to many of the sector’s learning materials in one place
  • have financial sustainability at its core so that it can survive and grow
  • have a strong focus on creating an online ‘marketplace’, where users can buy and sell ‘premium content’, eg publications, e-learning, training, toolkits – creating new revenue streams for the sector
  • be guided strongly by user need and usability best practice
  • bring together key voluntary sector players in new forms of collaboration
  • link up with what’s already out there on the web, as well as one or two initiatives that we know are being commissioned from other parts of the sector.

Once we have our ‘straw man’, or several ‘straw men’, we’ll be asking the sector to feed in their thoughts on our progress so far. This is scheduled for next February and we’d really appreciate your input.
In the meantime, it’s business as usual for NCVO. As for KnowHow NonProfit, don’t expect to see a cyber gravestone just yet.